Mines Express Terms & Conditions — Complete Platform Usage Policy

Mines Express (hereinafter referred to as "mines" or the "platform") is an online betting and gaming platform operating under an international gaming licence. By accessing or using the mines.express website or its mobile application, you automatically agree to these terms and conditions.

These terms apply to all services, games, bonuses, and transactions on the platform. mines reserves the right to update these terms at any time — continued use of the platform after any changes will be considered acceptance of the updated terms.

• These terms and conditions have been written in English for the convenience of players in Bangladesh.
• In any dispute, mines's interpretation of the rules shall be considered final.
• If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

To create an account on mines, you must be 18 or older and provide accurate information, including a valid mobile number. Only one account per person is permitted — opening multiple accounts is strictly prohibited.

The name, date of birth, and mobile number provided when creating your account must be accurate. If false information is detected during verification, your account may be suspended and your balance forfeited.

• Keep your account password and login details strictly to yourself. Do not share them with anyone.
• Accounts cannot be transferred or sold to another person.
• Two members of the same household may hold separate accounts, provided their identities are entirely distinct.
• mines may request KYC (Know Your Customer) verification at any time.
• Accounts showing suspicious activity may be temporarily suspended.

Deposits on mines can be made via bKash, Nagad, and Rocket. Minimum deposit amounts vary by payment method — ৳100 for bKash and ৳200 for Rocket. Maximum deposit limits depend on your account tier.

Withdrawals are typically processed within 3–8 minutes of submitting a request. However, your first withdrawal or large amounts may require KYC verification, which can take up to 24 hours.

• Deposits and withdrawals must be made using the same payment method.
• Deposits and withdrawals cannot be made using another person's mobile banking account.
• To make a withdrawal, you must have funds from your own deposits in your account.
• Bonus funds cannot be withdrawn before the wagering requirements have been met.
• mines may place a hold on any transaction suspected of involving money laundering.

Mines offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, free spins, cashback, and special event bonuses. Each bonus has its own terms, which are clearly displayed at the time of claiming.

The most important condition for using a bonus is the wagering requirement — this determines how many times you need to bet before the bonus funds convert into real balance. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets.

• Every bonus has an expiry date — any unused bonus will be cancelled once it expires.
• Bonuses can only be used on your own account.
• Generally, more than one bonus cannot be active at the same time.
• Bonus usage may be restricted on certain games.
• If bonus abuse is suspected, mines may cancel the bonus and launch an account investigation.

Once a bet is confirmed at mines, it cannot be cancelled — so make sure all details are correct before placing it. If a bet fails to process due to a technical issue, the stake will be automatically refunded.

In Sports Betting, if a match is cancelled or abandoned, the stake is refunded. However, if an official result is declared in accordance with international standards (such as the Duckworth-Lewis method), the bet will be settled based on that result.

• Minimum and maximum bet limits vary by game.
• Odds in live betting can change at any time.
• If a bet is accepted at incorrect odds, mines reserves the right to correct or void that bet.
• In crash games, if you do not cash out before the multiplier ends, your bet is automatically lost.
• If a game outcome is disputed, mines reserves the right to investigate.

Certain activities are strictly prohibited on mines. Engaging in them may result in immediate account closure and forfeiture of your balance.

• Opening or operating multiple accounts.
• Bonus abuse — using multiple accounts strategically to exploit bonuses.
• Money laundering or illegal fund flows.
• Intentionally exploiting technical glitches or bugs on the platform.
• Threatening, harassing, or defrauding other players.
• Placing bets using automated bots or scripts.
• Using a payment method that does not belong to you.

You can request to close your account at any time by contacting support. Similarly, mines may suspend or close an account for specific reasons.

• If you close your account voluntarily, you will have the opportunity to withdraw your remaining balance.
• If an account is closed due to a rule violation, the matter will be resolved after investigation.
• A maintenance fee may apply to accounts that remain inactive for an extended period.
• Once self-exclusion is activated, your account cannot be reactivated before the selected period ends.

Mines always strives to keep the platform running without interruption. However, mines will not be held liable for any service disruptions caused by internet connectivity issues, third-party service failures, or natural disasters.

Mines is not liable for any financial losses resulting from gameplay. Every bet is placed at the player's own discretion — mines provides the platform only and does not control outcomes.

Mines may update these terms at any time. Prior to significant changes, you will be notified via your registered mobile number or through a platform notification. Continued use of the platform after any changes will be considered acceptance of the updated terms.

• The date of the latest update to these terms can be found at the top of this page.
• For major changes, we will endeavour to provide at least 7 days' advance notice.
• If you do not agree to updated terms, you may request to close your account.