The six core principles mines follows to protect your data
Mines never sells or rents your personal data. Your name, number, and transaction details are used solely for platform purposes.
Every data transmission on mines is secured with 256-bit SSL encryption. No outside party can read your information.
Mines only collects the information that is genuinely needed to deliver its services and ensure security. Nothing beyond that is collected.
Mines staff also have limited access to your data — only those who need it for their specific role can view the relevant information.
You may request that your data be deleted. Unless there is a legal or regulatory obligation to retain it, mines will honor that request.
In the event of a data security breach, mines will notify affected players as quickly as possible and take immediate steps to resolve the issue.
The mines Express Privacy Policy is written with Bangladeshi players in mind — in plain language, straight to the point. We've kept the legal jargon to a minimum so you can actually read and understand it.
By creating an account on mines.express or browsing the website, you are agreeing to this Privacy Policy. Reading it alongside mines' Terms & Conditions will give you the full picture.
For any questions, email support@mines.express or ask in Bengali via Live Chat.
Mines collects three types of information — what you provide directly, what is generated during transactions, and what is recorded automatically while you use the platform. Each serves a distinct purpose.
| Data Type | Example | Type of Data Collected |
|---|---|---|
| Identity-Related | Name, Date of Birth, National ID | Mandatory |
| Contact Information | Mobile Number, Email | Mandatory |
| Financial Information | BKash/Nagad number, transaction history | Mandatory |
| Gaming Activity | Betting history, win/loss records | Automatic |
| Device Information | IP Address, Browser, Operating System | Automatic |
| Communication Logs | Support Chat Records | Optional |
Mines uses the data it collects only for specific purposes. Those purposes are clearly stated below — no ambiguity.
Mines' marketing team may send you relevant offers based on your gaming preferences — but you can opt out of these marketing communications at any time. Just head to your account notification settings to manage this.
Mines stores your data in secure data centers with multiple layers of protection. It's not just encryption — physical security, access controls, and regular security audits are all part of the process.
Financial information is kept under especially strict protection — no mines employee can view your full bKash or Nagad number; only the last few digits are visible.
Mines' website and app use cookies. Cookies are small data files stored in your browser that help enhance your experience. There are three different types of cookies.
Mines believes users should have full control over their own data. The rights listed below are yours, and mines respects every one of them.
To exercise these rights, email support@mines.express or reach out via Live Chat. mines typically responds within 30 days. Some requests may not be fully fulfillable due to legal or regulatory obligations — if that is the case, the reason will be explained.
Mines services are for users aged 18 and above only. We do not knowingly collect or store data from minors.
Age is verified at the time of registration. If we become aware that anyone under 18 has created an account, that account will be immediately closed and all associated data will be deleted.
If you have any questions or concerns about the Privacy Policy, you can contact mines' data protection team directly. These requests are handled separately from general support enquiries.
This Privacy Policy was last updated in July 2026. If changes are made in the future, you will be notified on this page and via a notification to your registered mobile number.
Your Data on mines — Fully in Your Hands
To get a full list of the information mines holds about you, send us an email. A report will be sent within 30 days.
To update an incorrect name or an old mobile number, go to Account Settings or contact Support.
You may request that your data be deleted when closing your account. mines will do so unless there is a legal reason to retain it.
To opt out of promotional SMS or emails, go to the Notifications section in your account settings and turn them off.
You may request a downloadable copy of your gaming history and account data — simply send us an email to make the request.
If you'd like to restrict how your data is used for specific purposes, let us know — mines will review the request and make a decision accordingly.
Email support@mines.express with "Privacy Request" in the subject line. Clearly state what you are asking for.
An OTP will be sent to your registered number to verify your identity — this is required for security.
The mines data protection team will review your request. If there are any legal obligations that apply, you will be informed.
A decision will be communicated within 30 days. In complex cases, an additional 60 days may be required.
Data protection is not just a matter of technology — it is also a matter of policy. mines treats both equally. The same level of security used by international banks to protect transactions worth hundreds of crores of BDT is the standard mines applies.
That said, technology has its limits. Often the greatest risk comes not from systems but from people. That is why mines staff receive regular data security training and strictly follow a limited-access policy.
There are steps you can take on your end as well. Use a strong password, keep two-factor authentication enabled, and always log out after using an unfamiliar device. mines takes responsibility for your account security, but that responsibility is limited if you share your password with others.
Common Player Questions About Accounts & Settings