The minimum bet on mines varies slightly by game type, but in most cases you can start from as little as ৳10.
To put it more clearly:
- Slots generally start at a minimum bet of ৳10 — and some games go as low as ৳5.
- Live Casino (Roulette, Baccarat, Blackjack) — typically minimum ৳50 to ৳100.
- Crash Games (Aviator, Mines) — minimum ৳10.
- Sports Betting — minimum ৳50 for single bets; accumulators can go as low as ৳20.
There are also maximum bet limits — these vary based on your account verification level and game type. New players are advised to start with smaller bets, get comfortable with the rules, and increase from there.
Mines is a licensed online gaming platform. Operating under an international gaming authority, the site holds a Curacao eGaming license — one of the globally recognized licensing bodies for online casinos and sportsbooks.
More proof of our trustworthiness:
- Player funds are held in a separate bank account and are never mixed with operating expenses.
- The game's RNG (Random Number Generator) is regularly tested and certified by independent third-party auditing firms.
- Payout records are kept transparently, and large winnings are paid out on time.
- Your account is protected with SSL encryption and two-step verification.
- Mines has an active presence in the gaming community and a strong record of positive reviews.
Overall, playing on mines is completely safe as long as you take the right precautions — set your own deposit limits and only play with money you can afford.
After depositing via bKash, Nagad, or Rocket on mines, your account balance is typically updated within 30 seconds to 5 minutes. During peak network hours, it may take a little longer — up to 15 minutes at most.
If your funds haven't arrived after 15 minutes, follow these steps:
- Check your bKash/Nagad/Rocket app to confirm whether the amount has been deducted.
- Log in to your mines account and check the "Transaction History" section — your withdrawal may still be showing as pending.
- Copy and save your transaction ID or reference number.
- Contact mines via live chat — share your transaction ID and the support team can verify and resolve the issue within 5–10 minutes.
If funds have been deducted from bKash, they are not lost — mines' system captures the transaction and adds the amount manually. To report via email, write to support@mines.express.
Password resets on mines are handled via mobile OTP verification. No email address is needed — your registered mobile number is all that's required.
Follow these steps:
- Go to mines.express/login.
- Click on the "Forgot Password?" link.
- Enter the mobile number used during registration.
- A 6-digit OTP will be sent to that number — enter the code.
- Set a new password — it takes effect immediately.
If the mobile number used during registration is no longer accessible — whether the SIM is lost or deactivated — email support@mines.express directly. Write "Account Recovery" in the subject line and provide your registration details (name, date of birth, old number). Our team will verify your identity via KYC and help restore your account.
Mines' full service is accessible via mobile browser — no separate app is needed. If you're having trouble installing or launching the app, try the steps below:
For installation issues:
- On Android, enable the "Install from unknown sources" option (Settings → Security → Unknown Sources).
- Only download the APK from the official mines.express page — not from any other site.
- Check that your phone has enough storage — at least 50 MB of free space is required.
App not opening or crashing:
- Close the app, restart your phone, then open it again.
- Clear the app cache (Settings → Apps → mines → Clear Cache).
- If you have an older version, download the latest update from mines.express.
- The app may have issues on older operating systems below Android 7.0 or iOS 13 — use the browser instead.
The most reliable option is to open mines.express directly in Chrome or Safari. The site works just like an app on mobile browsers and can be added as a shortcut to your home screen.
Withdrawing on mines is straightforward — log in, go to the "Withdrawal" or "Withdraw Funds" section, enter the amount, and confirm your registered mobile number.
Here's how the timing works:
- Standard withdrawals (up to ৳5,000) — arrive in bKash/Nagad/Rocket in an average of 3–8 minutes.
- Mid-range amounts (৳5,000–৳50,000) — usually 15–30 minutes, occasionally up to 1 hour.
- Large amounts (over ৳50,000) — security verification may take 2–24 hours.
Things to keep in mind:
- Withdrawals will be processed to the same payment method used for your deposit.
- The minimum withdrawal amount is ৳200.
- If you have an active bonus on your account, withdrawals may be held until the wagering requirements are met.
- Your first withdrawal may take a little longer — subsequent ones will be faster.
KYC (Know Your Customer) verification is part of mines' security framework. Not all users are required to complete KYC from the start — it's typically only needed under certain circumstances.
When KYC is required:
- When making a large withdrawal for the first time (typically above ৳50,000).
- If suspicious activity is detected on your account.
- When the details provided during registration don't match the payment method information.
- Time to lift your self-exclusion.
What's typically required:
- National ID card (NID) — clear photos of both the front and back.
- A selfie — taken while holding your NID.
- Proof of mobile banking account ownership — a screenshot of your bKash/Nagad app showing your name.
KYC verification is typically completed within 24–48 hours of submission. For urgent cases, let us know via live chat for faster processing. If your documents are blurry or unclear, you'll need to resubmit them.